• Gaea UnEarthed is an online retailer selling consumer goods – principally protein powders and related products. Gaea UnEarthed promotes its products and services directly to consumers. For example, Gaea UnEarthed promotes via post, email, SMS, brochures and catalogues, sometimes involving unsolicited communications or communications to existing customers. It operates SMS and email newsletter databases to send subscribers details of products and services of interest.

    Central to the success of Gaea UnEarthed is our commitment to our customers. We take seriously our obligation to respect and protect the privacy of individuals with whom we deal.

    The information we collect and hold We collect personal information about you, which is reasonably necessary to:

     provide you with quality products or services

     to protect and improve our products (and services) and to develop new ones

     consider orders and requests and feedback you make to us

     maintain your contact details

    We collect personal information from third parties, including public sources and our related companies, and only ever by lawful and correct means. We collect such information in two ways, first from the information you give us (when you order a product online or by phone). Secondly, we get from your use of our services, such as when you visit our advertising websites and view and interact with our ads and content.

    We generally hold personal information relating to:

     the information which you provide to us which is part of your identity, such as your name, email address, phone number or billing information, delivery address and special delivery instructions or other data which is linked to such information

     the products and services we provide or have provided to you

     the keeping of demographic data, if you are a customer or potential customer of ours

     the recording of our interactions with you, including by telephone, SMS, email and online

     Your enquiries or complaints.

    We do not foresee use and disclosure of sensitive information about you will ever be necessary for any of our functions or activities –meaning information relating to race and ethnicity, political opinion, religious beliefs, sexual preferences and health information. We may collect information about your affiliation with specific organisations such as professional, trade or hobby associations. Regardless, it can only come about with your consent.

    From time to time, Gaea UnEarthed may conduct online surveys that ask you for demographic data, like household information, ages, and so on. Participation in these surveys is always voluntary. Gaea UnEarthed aggregates our responses before using the information to improve our product offering and services.

    Gaea UnEarthed may also offer contests that ask for some personal information, such as name, phone number, and email address, to contact winners.

    We also collect personal information from people who submit applications or register interest for employment.

    How that information is used

    We use and disclose personal information about you for which it was disclosed to us or for related purposes that would reasonably be expected without your permission.

    For example, we may use and disclose personal information to process orders and requests, administer and manage our products and services, monitor, audit, evaluate those products and services, model and test data, communicate with you, and deal with any complaints or complaints enquiries. We may also use and disclose your personal

    information (on a confidential basis) in connection with acquisitions, mergers or changes in control of our business or assets.

    We also use your personal information for marketing purposes to provide information about products, promotions, and services that we expect may interest you. However, we respect your right to ask us not to do this. We have a simple opt-out regime in place.

    We do not sell personal information to other organisations to do this.

    We may share personal information inside Gaea UnEarthed and may disclose personal information outside Gaea UnEarthed:

     to service providers who provide services including website and technology services, internet service providers, credit gateways, archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, mailing, marketing, research, investigation, insurance,

    identity verification and maintenance,

     as required by relevant laws or rules and to people you nominate with your permission.

    In some circumstances, the parties we share personal information with service providers that may operate outside of Australia, e.g. New Zealand and the USA. Where this occurs, we take steps to protect personal information against misuse or loss.

    We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

    Keeping information accurate and up to date

    We take reasonable steps to ensure that the personal information collected, used or disclosed is as accurate and complete as possible and is up-to-date. You can contact us and ask for its correction or if you feel the information we have about you is irrelevant to its use.

    Keeping information secure

    We use security procedures and technology to protect the information we hold. Our practice concerning access to and use of personal data within our group seeks to prevent misuse, interference, loss and unauthorised access, modification or disclosure.

    If other organisations provide support services, we require them to safeguard appropriately the privacy of the information provided to them.

    Where the personal information we collect is no longer required, we delete the information or permanently de-identify it.

    If your access to our services is password-protected, we recommend not disclosing your password to anyone. To further protect your personal information, your log-in time may automatically expire after a certain period of inactivity.

    How you can access or correct your information

    You can contact us as set out below to request access to or correct your personal information. We will give you full access or make the requested

    corrections to your information in normal circumstances. However, there may be legal or administrative reasons to refuse the amendment request atypically for an entity such as Gaea UnEarthed. If this is the case, we will provide you with the reasons why. If you disagree, you may ask us to note that your requested correction be held and associated with the information.

    Dealing with Gaea UnEarthed online

    Browsing is anonymous unless you have logged into or accessed the website from a personalised communication platform when you visit our websites.

    An IP address is a number assigned to your computer automatically and required for using the Internet. We use cookies to collect anonymous information for all visitors to our website, such as the server your computer is logged on to, your browser type (for example, Internet Explorer, Chrome or Firefox), and your IP address. We may also derive the general geographic area associated with an IP address.

    If you are an anonymous visitor, the information we collect cannot personally identify you.

    Once you have logged into a Gaea UnEarthed portal, accessed our website from an email or other personalised communication sent to you or provided us with personal information by completing a form online, we may identify you. Your previous anonymous browsing history can be linked if we have identified you. Information about your possible future use of our websites, whether you access our sites (e.g. by clicking a link in an advertisement or from a third party websites) can be formulated. In addition, we may combine that information about your use of our websites with certain other online and offline information we have about you to tailor your online experience and provide you with further details. If you prefer not to be identified, you can delete the cookies and reconfigure the cookies on your internet browser (see below).

    Cookies

    A 'cookie' is a packet of information placed on your computer when you visit a website for recognition/user preference/record-keeping purposes. Cookies are used on Gaea UnEarthed sites to:

     access online services - if you see a Gaea UnEarthed website, we will use cookies to authorise your access and save your preferences

     Manage to advertise - we use advertising companies (e.g. AdRoll) to deliver our online advertising. When you see one of our ads on a third party website, cookies are sometimes used to collect anonymous information about what pages you visit and the software you are using. This data may be used by third parties (such as AdRoll) to target advertising on other sites based on your online activity.

     Monitor traffic - we use tracking technology to gather anonymous information about using our sites. This information includes the time of visit, pages visited, and some system information about your computer. We use this information to enhance the content and services offered on the site

     collect identifiable information about your use of our websites. If we have identified you as a result of you logging into a Gaea UnEarthed portal or accessing our website from an email or other personalised communication sent to you, or providing us with personal information by completing a form online.

    You can configure your browser to accept, reject, or notify you when a cookie is sent.

    If you disable the use of cookies on your web browser or remove or reject specific cookies from our websites or linked sites, you may not be able to access all of the content and facilities on those websites. You can also opt-out of receiving targeted advertising here: http://www.networkadvertising.org/choices/

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at katie@gaeaunearthed.com. Please note that returns will need to be sent to the following address: PO Box 1019 Stafford Road, Stafford Heights, Brisbane, QLD, 4053

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at katie@gaeaunearthed.com.

    Damages and issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items

    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.

    Exchanges

    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    European Union 14 day cooling off period

    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

    If more than 15 business days have passed since we’ve approved your return, please contact us at katie@gaeaunearthed.com.